NorthWestern Energy announces they will suspend service disconnections

Posted at 3:11 PM, Mar 14, 2020
and last updated 2020-03-15 14:15:56-04

In a press release Saturday, NorthWestern Energy announced their health and safety response to COVID-19 as well as suspending of service disconnections.

NorthWestern Energy enacted a company wide plan to address the implications being seen from the COVID-19 outbreak while still providing reliable energy service for customers.

“NorthWestern Energy is prepared and we will continue to provide you with reliable, safe energy service as we all work together through this,” said NorthWestern Energy President and CEO Bob Rowe.

“We are working to support all the communities we serve in the collective efforts to prevent the spread of the coronavirus. As stewards of critical infrastructure, providers of energy service and members of the communities we provide that service to, our priority is the health and safety of our employees and customers.”

Companies and businesses making changes

According to the press release the company announced a few protocols which have now been implemented:

NorthWestern Energy Customer Service Centers are temporarily closed and personnel who serve walk-in customers are assigned other duties. All other NorthWestern Energy facilities are closed to the public.

NorthWestern Energy voluntarily suspended service disconnections for non-payment, effective immediately, to help customers who may be financially impacted as the result of this outbreak. This suspension will apply primarily to residential customers and will remain in effect until further notice.

As members of our communities self-isolate and work from home, we are ready around the clock to answer questions about your energy service and are here to help if you are having difficulty paying your bill. Montana customers can call 888-467-2669 and South Dakota and Nebraska customers can call 800-245-6977 to speak with a Customer Service Representative.

NorthWestern Energy is encouraging customers to activate their My Energy Account at to pay bills and manage accounts online. Customers can also make one-time payments at with their 8-digit account number. Click on “Pay My Bill”

Payment drop boxes are available outside NorthWestern Energy Customer Service Centers. However the centers are closed to walk-in traffic.

NorthWestern Energy employees who have traveled to areas impacted by coronavirus cases are notifying their supervisors. Employees are notifying supervisors of all personal travel plans. Travel restrictions have been implemented.

Access to all NorthWestern Energy critical facilities will be restricted to essential employees only.

NorthWestern Energy is using technology for meetings and canceling assemblies.

NorthWestern Energy is splitting works groups, instituting work from home practices and assigning separate shifts to prevent spreading any virus or other communicable disease through the entire group in the event of an exposure.

For more information or direct questions, contact NorthWestern Energy by phone, or at their website.